Our privacy policy
Last updated: 18 October 2026
TMC Building & Joinery ("us", "we", or "our") operates the tmcbuildingandjoinery.co.uk website (the "service"). This privacy policy explains how we collect, use and disclose personal data when you use our service, and the choices you have about that data.
We use your data to provide and improve the service. By using the service, you agree to the collection and use of information in line with this policy.
Information collection and use
We collect several types of information to provide and improve our service to you.
Personal data
When you contact us or request a quote, we may ask for personal information that can be used to contact or identify you ("personal data"). This may include:
- Email address
- First name and last name
- Phone number
- Address, postcode and town
Usage data
We may collect information on how the service is accessed and used ("usage data"). This may include your device's IP address, browser type and version, the pages you visit, the time and date of your visit, the time spent on those pages and other diagnostic data.
Tracking and cookies
We use cookies and similar technologies to operate the service and understand how it is used. Cookies are small files that may include an anonymous unique identifier. You can set your browser to refuse cookies or to tell you when a cookie is being sent, but some parts of the service may not work properly without them.
- Session cookies help operate the service.
- Preference cookies remember your settings.
- Security cookies are used for security purposes.
Use of data
TMC Building & Joinery uses the data we collect to:
- Provide and maintain the service
- Respond to your enquiries and provide quotes
- Notify you about changes to our service
- Provide customer care and support
- Monitor and improve how the service is used
- Detect, prevent and address technical issues
Transfer of data
Your information may be transferred to and stored on computers outside your country, where data protection laws may differ. If you are located outside the United Kingdom and choose to provide information to us, we transfer the data to the United Kingdom and process it there. We will take all reasonable steps to make sure your data is treated securely and in line with this policy.
Disclosure of data
We may disclose your personal data in the good-faith belief that it is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of TMC Building & Joinery
- Prevent or investigate possible wrongdoing in connection with the service
- Protect the personal safety of users of the service or the public
- Protect against legal liability
Security of data
The security of your data is important to us, but no method of transmission over the internet or electronic storage is 100% secure. We use commercially acceptable means to protect your personal data but cannot guarantee its absolute security.
Service providers and analytics
We may use third-party companies to help run our service, such as our website host, form processing and chat widget providers, or to analyse how our service is used. These third parties can access your personal data only to perform these tasks for us and must not disclose or use it for any other purpose. Where we use Google services, you can read Google's privacy policy.
Your rights
Under UK data protection law you have the right to access, correct or delete the personal data we hold about you. The Information Commissioner's Office explains your rights in more detail.
Links to other sites
Our service may contain links to other sites that we do not operate. We have no control over and accept no responsibility for the content, privacy policies or practices of any third-party sites.
Children's privacy
Our service is not aimed at anyone under the age of 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will remove it.
Changes to this privacy policy
We may update this privacy policy from time to time. Changes take effect when they are posted on this page, and we will update the "last updated" date above.
Contact us
If you have any questions about this privacy policy, please contact us by email at tmcbuildingandjoinery@gmail.com or by phone on 07398 645966. You can also visit our contact page. For general questions about our work, see our frequently asked questions or our services.